To our valued customers,
As some of you know, TapaBar was affected by a glitch on a third party credit card processing company. This resulted in duplicate charges appearing on many credit and bank cards. We have been in constant contact with the processor and working to remedy the situation and have them return all the erroneous charges.
We received an email last night from the processor that said “bulk processing request for TapaBar has been completed.” At this point, the processor has sent the funds to the issuing banks so that they can apply the refunds to the individual accounts. Each issuing bank has its own time frame for processing returns.
We are truly sorry for the inconvenience this has caused all of you, we are distressed by this mess that we did not create and are working to get the refunds to you as quickly as we can.
We are a small family-run restaurant and our customers’ and friends’ faith in us are our biggest concern. This is very personal to us, this is our name and our reputation, we are 100% here for you and your concerns. Please contact us with any further questions.
Alonso, Alvaro, and Maria Roche